At present we are experiencing our 8th day without broadband connection - so is at least one other household nearby. Presumably, as a result of the drive towards greater efficiency BT channel all phone calls from their domestic customers to a call centre in India. We have had to endure the misery of calling that centre over these past 8 days, an experience I would compare with the heroic struggle made by migrating salmon - Only the most tenacious make it, it’s a miracle that any get through.
When the first Indian call centre worker couldn't fix our problem she told us that a colleague would call the following morning. Nobody called.
We phoned 0800 800 150 again, this time we were told that an engineer would come to our house between 1:00 and 6:00pm on Friday. Nobody came.
We phoned again and were told that no engineers were available for another 5 days!
So, it seems that the BT bean counters have prevailed and their drive towards greater efficiency has worked - this exhausted customer can no longer sustain the struggle.
I just haven’t got the energy to take-on India again so I’ve given up. We still haven’t got the service we’re paying for but as far as BT is concerned, there is no problem.
Sorry I can't post any of your communications at present but please keep them coming and I'll publish them when/if I get back on line.
Bob